FAQs

Why refills?

By refilling reusable containers, we reduce the water, energy, and materials that go into making single-use plastics and keep these products out of the landfill and, more importantly, out of the oceans. According to a study by the World Economic Forum, a full 32% of the 78 million tons of plastic packaging produced annually ends up in our oceans. Only 9% of all plastic ever produced has been recycled, with the rest ending up in landfills, the natural environment, or burned. Refills help keep our community clean across the entire supply chain! 

How do I get refills? 

The easiest way is to come refill in our store in South Knoxville! You can bring your own containers or use ours. We also offer in-store pick-up every day we are open and biweekly local delivery. When filling online through local delivery and pick-up, we'll pre-fill containers for you (like the milkman - we drop them off full and you return them empty!). When filling in person at our shop or mobile, you can bring your own containers and fill them as much or as little as you'd like. 

Where do you get your products from? 

We source from a variety of sustainable companies, many of whom are local. To read more about each of our suppliers, their ingredients, and their environmental practices, check out our "Who Are Your Suppliers?" page. 

I have glass jars and other containers to get rid of. Can I give them to you?

Yes! We would love to add more reusable containers to our lineup and give them a second life. They need to be ready to set out for reuse. We ask that all donated containers are clean and dry, have a lid, and no funky smells (you don't want hand soap smelling like marinara sauce!) 

I want to use my own containers. Can you fill up mine?

You can bring and fill your own containers at our brick and mortar (located at 3211 South Haven Road) or at our mobile refillery (see the schedule here)! Bring them and we weigh them to make sure you only pay for what you fill and not the weight of your container. 

How are products packaged when you buy them? Am I really reducing single use plastic?

Many of our liquid products come in 5 gallon buckets that we send back to our supplier to be cleaned, refilled, and sent back to refilleries around the country. We also get some products in durable plastic bags that we send back to our suppliers to be cleaned and refilled. 

We also source from several local suppliers that have absolutely zero packaging waste because they are picked up and delivered locally. Our other products are shipped in paper, cardboard, or corn-derived packaging, which we then compost, reuse, or recycle. We don't get any packaging materials shipped that can't be reused, recycled, or composted, and we work with all of our suppliers to reduce packaging waste as much as possible.

I bought pump tops. Do I return or keep those for subsequent orders? 

Keep your pump tops! You only need to give us back the glass container. Our black plastic pump tops fit our 8 oz and 16 oz bottles. Hold on to your pump tops and put them on the new containers you receive. If you have any issues with your metal pump tops that we previously offered, please email us at help@knoxfill.com and we will replace it for you! 

I make sustainable products. How do I become a KnoxFill supplier? 

We work closely with all of our suppliers to ensure that they meet KnoxFill standards for environmental and people-friendly practices. We are not currently seeking new suppliers. 

I still have questions - help! 

No worries - please reach out to us at support@knoxfill.com, and we'll be happy to answer any questions you have!