FAQs

Why refills?

By refilling reusable containers, we reduce the water, energy, and materials that go into making single-use plastics and keep these products out of the landfill and, more importantly, out of the oceans. According to a study by the World Economic Forum, a full 32% of the 78 million tons of plastic packaging produced annually ends up in our oceans. Only 9% of all plastic ever produced has been recycled, with the rest ending up in landfills, the natural environment, or burned. Refills help keep our community clean across the entire supply chain! 

Do you have a store? How do I get refills? 

KnoxFill currently operates only as a delivery and pickup service. We're working towards pop-ups in the future and a brick and mortar shop at some point. You can order at any time, and select either delivery or pickup. We deliver on Mondays and Wednesdays to different areas around Knoxville. Local delivery costs $3.99 for orders under $50 and is free for orders over $50. Pickups are free! We offer pickups on Mondays and Wednesdays in South Knoxville (201 W Red Bud Road) and on Wednesdays in North Knoxville (Jacks, 854 N Central St). 

Do I need to set out my own containers on my delivery day to be filled up? 

Nope! We bring you your orders in pre-filled containers. You're welcome to transfer these to your own containers, or use ours. When they're empty, schedule a new delivery or pickup, and we'll take swap full containers for your empties! You do set out our empty containers on subsequent delivery days, but you don't need to provide your own containers to be filled up. 

How do pickups work? 

On your set pickup day, you'll receive a notification when your pickup is ready. Come to the location you selected during checkout and get your order! If you have any empties, you can bring them with you to swap out for your full containers. 

Where do you get your products from? 

We source from a variety of sustainable companies, many of whom are local. To read more about each of our suppliers, their ingredients, and their environmental practices, check out our "Who Are Your Suppliers?" page. 

What if my containers are not completely empty when my new order is scheduled to arrive?

You can either keep them until the following delivery or transfer to your own container and leave them out for us to pick up. It's up to you.

What if I have empty containers or delivery bags, but I'm not planning to order again in the near future?

Please schedule a pick up by emailing us at knoxfillshop@gmail.com and we will happily pick up the empties from your doorstep when we will be in your neighborhood. Our delivery model depends on recuperating containers and keeping them in circulation.

I have glass jars and other containers to get rid of. Can I give them to you?

Yes! We would love to add more reusable containers to our lineup and give them a second life. Just fill out this form, and we'll come pick them up.

I want to use my own containers. Can you fill up mine?

While we don't currently have an efficient way to allow customers to use their own containers, we hope to incorporate portable self-filling stations into our business in the future. We are also working to host pop-ups in the future where you can bring and fill your own! We would be happy to pick up your containers, though, if you're interested in putting them into reuse circulation. Fill out our jar donation form and we'll work out a way to get your containers! 

How are products packaged when you buy them? Am I really reducing single use plastic?

Many of our liquid products come in 5 gallon containers called cubetainers. They have a soft plastic bladder that is shipped back to our supplier to be cleaned, refilled, and sent back out to refilleries around the country. 

We also source from several local suppliers that have absolutely zero packaging waste because they are picked up and delivered locally. Our other products are shipped in paper, cardboard, or corn-derived packaging, which we then compost, reuse, or recycle. We don't get any packaging materials shipped that can't be reused, recycled, or composted, and we work with all of our suppliers to reduce packaging waste as much as possible.

I bought metal pump tops. Do I return or keep those for subsequent orders? 

Keep your metal pump tops! You only need to give us back the glass container. Our thin metal pump tops fit our 8 oz and 16 oz bottles, and our mason jar pump tops fit our 24 oz and 32 oz bottles. Hold on to your pump tops and put them on the new containers you receive. 

Is KnoxFill carbon neutral?

Yes! While we take many steps to reduce our carbon emissions such as grouping deliveries by neighborhood and using the most efficient route, we recognize that delivering our products does contribute greenhouse gas emissions to the atmosphere.

To balance these impacts, we are calculating our emissions from miles driven and work with the Tennessee Nature Conservancy to purchase the equivalent value of carbon offsets from forests in Tennessee. We currently purchase offsets from the Chestnut Mountain forest, which is located in the Cumberland Plateau. 

I make sustainable products. How do I become a KnoxFill supplier? 

We work closely with all of our suppliers to ensure that they meet KnoxFill standards for environmental and people-friendly practices. Please fill out our Prospective Supplier Form and we'll be in touch! 

I still have questions - help! 

No worries - please reach out to us at knoxfillshop@gmail.com, and we'll be happy to answer any questions you have!